How do I place an order?
To place an order, simply browse our products, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) as well as PayPal and other secure payment gateways.
Is it safe to enter my credit card information on your website?
Yes, your payment information is encrypted and securely processed. We do not store your credit card details after the transaction is completed.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to track your package in real-time.
What are the shipping costs and delivery times?
Shipping costs and delivery times vary based on your location and the shipping option you choose. You can view the estimated delivery time and shipping cost at checkout.
Do you offer international shipping?
Yes, we offer international shipping to many countries through our international site (go back to waitbotanicamente.com)International shipping rates and delivery times are calculated at checkout.
What is your return policy?
We accept returns within 30 days of delivery. The item must be unused and in its original packaging. Please visit our Returns & Exchanges page for more details.
Do I have to pay for return shipping costs?
Yes, a shipping label fee applies to all returns, based on item weight and location. Customers are responsible for the shipping costs. We will only pay for return shipping costs if a product arrives damaged or if the incorrect product was sent in your order. Otherwise, the customer is responsible for the shipping costs.
How long does it take to process a refund?
Refunds are processed within 5-7 business days after we receive your returned item. The refund will be issued to the original payment method.
What should I do if I receive a damaged or defective item?
Please contact our customer support team immediately with your order number and photos of the damaged or defective item. We will assist you in arranging a replacement or refund.